Help & FAQs

What is Knowledge Recycled?

Knowledge Recycled is an online platform for experts to share their knowledge by hosting unique experiences and classes.

How do I sign up for a class?

Check out our calendar to browse classes and book.

You can browse through all of classes and book directly through our platform. Make sure you read the description before booking as some classes have requirements, such as items that you might need to bring, or an age limit. All classes have different date and time schedules and are displayed on each class page. You can book as many classes as you wish and all classes are priced per screen/login (with a maximum of two people per screen). Additional guests will need to purchase another ticket.

How will the class be streamed?

All classes are streamed through Zoom. You will be provided your Zoom link via email once you have booked your class. You will receive this no later than 72 hours before the start time of your class. If you haven't received it, please contact us via email at support@knowledgerecycled.com. Remember to check your spam or junk folder!

How do I attend a class?

Grab your laptop, tablet or phone, get comfortable, and click your class Zoom link.

To ensure that your class goes smoothly, you'll need a good internet connection and a phone, tablet or laptop that you can use Zoom on. You don't need a Zoom account to participate in a class. Before your class, there will be a 15 minute window to allow people to log on and make sure that they're connected. You can use this time to ask your instructor any questions that you might have. Some classes will also have suggested items to bring, so you can follow along at home. These are listed in the class description and will also be emailed to you once you have booked.

Once connected, make sure that your camera is switched on and you're on mute. Your instructor will let you know when you can go on and off mute as each class is structured differently. Although it's not compulsory, having your camera on is important to ensure that the class experience is as fun and engaging as possible. Try to attend class in a quiet area with very minimal background noise. Extra noise could distract your instructor and ruin the experience for all participants.

Choose any location you wish to attend classes, for example, most people take part in their kitchen so that they can follow along with cooking classes or cocktail making classes. Inappropriate locations or attire (including nudity) are strictly forbidden and will result in removal from the class.

How much is a class?

The price of a class will be shown next to the class on the calendar. All classes are priced per screen/login with a maximum of two people. Any additional participants (even if they are sharing a screen/login) must buy an additional ticket.

Ticket price does not include the cost of items that you might need to bring to participate.

Something has come up and I need to cancel. How do I do this?

If you're unable to attend, it is possible to cancel your space up to 72 hours before the class start time for a full refund. Any cancellations made in the 72 hours prior to class start time are non-refundable. If you book within 72 hours prior to the start time, your ticket is non-refundable.

If the instructor cancels the class due to an emergency, you will be provided with a full refund.  

What if I want more than one person to join me on screen, do they have to pay separately?

All classes are priced per screen/login with a maximum of two people. Any additional participants (even if they're sharing a screen/login) must buy an additional ticket.

How do I provide feedback?

After classes have been completed you will be sent an email to submit a public review and also provide private feedback to the instructor. Feedback is helpful for our experts and ourselves to enable classes to continually improve.

What is your refund policy?

If you're unable to attend, it is possible to cancel your space up to 72 hours before the class start time for a full refund. Any cancellations made in the 72 hours prior to class start time are non-refundable. If you book within 72 hours prior to the start time, your ticket is non-refundable.

If the instructor cancels the class due to an emergency, you will be provided with a full refund.  

I'd love to book a class for after-work drinks. Do you offer corporate classes?

Yes, however, not all instructors offer this service. Get in touch at support@knowledgerecycled.com and we can help you arrange your next event.

What do I need to bring to a class?

All items that you might need to bring along will be indicated when you book. Other than that, you'll just need a good internet connection, a laptop/tablet/phone to stream the class, and a quiet spot to listen and take part.

In some instances, we may email you with any details of extra ingredients or preparations required before the class. This will be indicated when booking.

What should I wear to a class?

Whatever you wish. Although some classes might indicate a suggested dress code, this is never compulsory. Inappropriate or offensive attire (including nudity) are strictly forbidden.

How long are classes?

Instructors set the length of their classes, which range from one hour to three hours. This has been chosen for your comfort and to minimise excessive screen time. All classes have an optional 15 minute welcome window for you to connect comfortably and ask any questions that you might have. This also makes sure that all classes can start on time.

Can I take part in a class involving alcohol even if I don't drink?

Yes, you are welcome to still join in and learn. You can also mix drinks and leave out the alcohol. However, all classes involving alcohol are strictly +18. If you reside outside of the UK, you must be over the minimum age of your country's drinking age. You may be asked to present ID before the class.

Can I send a class as a gift?

Yes. We think that classes make perfect last minute gifts. We offer electronic gift cards that you can send electronically to your recipient on your chosen date. Browse our gift cards here.

Cancellation policy

If you're unable to attend, it is possible to cancel your space up to 72 hours before the class start time for a full refund. Any cancellations made in the 72 hours prior to class start time are non-refundable. If you book within 72 hours prior to the start time, your ticket is non-refundable.

If the instructor cancels the class due to an emergency, you will be provided with a full refund.  
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